techniQal support

We made it back from the US Virgin Islands despite all of the hard work from American Airlines. If anyone ever questions why the airline industry has problems, simply get on an American Airlines flight( or 4 like we had to do). They were consistent in only 3 areas:

1. Poor Customer Service. Some family who was traveling with us were bumped from their flight with no warning, and had to fight to get on another flight.
2. Rude, Rude, Rude. Each time any of the flight attendants was confronted with their bad customer service, they went on the attack. Really unprofessional. It’s not the customers fault you hate your job, or had a bad day.
3. No Water. My wife was told to get water from the tap in the bathroom(she opted for club soda). I also heard other people asking for water, and the answer was “we ran out” . This was the 3rd of 4 flights where I heard them say customers couldn’t have water because they ran out. How hard is it to stock a plane with the right supplies. They fly thousands of flights a month, and couldn’t figure this out?

I know it sounds like I’m bitching, but I have never had such a bad experience with an airline(and I traveled for work for for 3 years).

In the end, it was nice to get a few days rest, and get used to traveling with a newborn. We also got to try out our new camera, and loved it.